Returns & Refunds policy

### Return & Refund Policy

Last Updated: \[04/02/2025]

Thank you for shopping at Linner.Shop! We want you to be fully satisfied with your purchase, but we understand that sometimes things don't work out. Please review our return and refund policy below to ensure a smooth and easy process.

### 1. Returns

We accept returns on most items within 15 days of receiving your order. If you are not satisfied with your purchase for any reason, please follow the steps below to initiate a return:

* Eligibility for Return:

To be eligible for a return, the item must be in its original condition, unused, and with all tags and packaging intact.

Note: Certain items such as intimate apparel, perishable goods, or personalized/customized items may not be eligible for return. Please check the product details before purchasing.

* How to Initiate a Return:

Please contact our customer service team at \[insert contact email/phone number] within 30 days of receiving your order. Be sure to include your order number and reason for the return.

Our team will send you a return authorization and further instructions on how to return the product.

* Return Shipping Costs:

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

* Non-Returnable Items:

Some items are non-returnable, including but not limited to:

* Gift cards

* Downloadable software products

* Personal care products (e.g., skincare, beauty items)

* Sale or clearance items (unless defective)

### 2. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

* Refund Process:

If your return is approved, your refund will be processed and automatically applied to your original method of payment within 7-10 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.

* Partial Refunds:

In certain cases, such as items returned with signs of wear or missing parts, we may offer a partial refund.

### 3. Exchanges

If you would like to exchange an item for a different size or color, we recommend you initiate a return and place a new order. We do not offer direct exchanges at this time.

### 4. Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, please contact us immediately at \[insert contact email/phone number] with photos of the issue. We will either send a replacement or issue a full refund, including any shipping costs.

### 5. Late or Missing Refunds

If you have not received your refund after the processing period, please check with your bank or payment provider. If there is still no refund, please contact our customer service team, and we will assist you in resolving the issue.

### 6. Cancellations

You may cancel an order before it has been processed or shipped. To request a cancellation, please contact us as soon as possible. If your order has already been processed or shipped, please refer to our return policy above.

### 7. Customer Service

If you have any questions or concerns regarding your return, refund, or exchange, please feel free to contact our customer service team at:

* Email: \support@linner.shop

* Phone: \0315-6130813

* Hours of Operation: Monday - Friday, 9:00 AM to 6:00 PM (EST)

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By shopping at Linner.Shop, you agree to comply with our return and refund policy.

We appreciate your understanding and cooperation!

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